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The Satisfaction Guarantee The following policies apply to all purchases made, from our company, via internet, phone, fax, email, mail etc. At your satisfaction is our first priority. Our goal is to provide you with easy and efficient shopping for all your toner products. From our fully automated on-line order processing until the goods are delivered to your home or office. All our products are guaranteed against defects for 30 days, In the unlikely event that you are dissatisfied with your purchase , please contact our Customer Service department at 800-810-5408 to return the product, if the product happens to be defective or the wrong item, please return via any regular shipping method, and we will issue a shipping credit, since we do not offer call tags etc. if your machine breakes down etc. and you have no use for the product, there will be a 25% restocking fee for returns .